Visualize the Outcome

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We’ve all had that moment when we hear some unpleasant news, devastating diagnosis or faced a tough choice suddenly.  At that moment, we need to grasp a greater awareness of what just happened. We’re not sure how to deal with the situation at hand and need time to process it. So take that time and...

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Stressed Out Over Difficult Customers??

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Guest Blog – Nancy Shenker Today I was doing a training for a group of high-stress workers who have a really difficult task of talking to many irate customers all day, every day. A great group of employees BUT they are way too stressed out and seriously feeling the effects of it in their lives...

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