Guest Blog – Nancy Shenker Today I was doing a training for a group of high-stress workers who have a really difficult task of talking to many irate customers all day, every day. A great group of employees BUT they are way too stressed out and seriously feeling the effects of it in their lives...
We’ve all had that moment when we hear some unpleasant news, devastating diagnosis or faced a tough choice suddenly. At that moment, we need to grasp a greater awareness of what just happened. We’re not sure how to deal with the situation at hand and need time to process it. So take that time and...
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